Shipping policy
At NEXTRON, we want your new tech in your hands as fast as possible. This policy explains how and when we ship your order.
Processing time
Orders placed before 2:00 PM (local time), Monday to Friday, are processed and shipped the same business day. Orders placed after 2:00 PM, on weekends or on public holidays are processed the next business day.
Shipping options and costs
- Free next-day delivery on all orders over $99.
- Next-day delivery on orders under $99: $9.99.
- Standard delivery (3–5 business days) on orders under $99: $4.99.
- Large items such as TVs and projectors may take 2–4 business days and include free doorstep delivery.
Order tracking
As soon as your order ships, you will receive a confirmation email with a tracking number. You can also check your order status anytime from your account.
Delivery areas
We currently ship to all addresses within the United States, including P.O. boxes for small items. Delivery to Alaska, Hawaii and U.S. territories may take an additional 2–3 business days.
Packaging
Every device is shipped in protective, recyclable packaging and sealed in its original manufacturer box. High-value orders may require a signature on delivery.
Delayed, lost or damaged packages
If your package is delayed by more than 3 business days, appears lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will open a claim with the carrier and send a replacement or issue a refund as quickly as possible.
Questions
Need help with your delivery? Contact our support team at support@nextron.com or visit our Contact page. We reply within 24 hours, Monday to Friday.
