Warranty
Every phone, laptop, tablet, smartwatch, pair of headphones and screen we sell is covered by our official 2-year NEXTRON warranty, at no extra cost.
What's covered
- Manufacturing defects in materials and workmanship.
- Hardware failures under normal use, including screens, batteries, ports and buttons.
- Battery capacity dropping below 80% within the warranty period.
What's not covered
- Accidental damage, drops, liquid damage or cracked screens.
- Normal wear and tear, such as scratches and dents.
- Damage caused by unauthorized repairs or modifications.
- Lost or stolen devices.
How to make a claim
- Contact our support team with your order number and a short description of the issue.
- We'll confirm the claim and send you a free prepaid shipping label.
- Your device will be repaired or replaced, usually within 5–7 business days.
Questions
Reach us at support@nextron.com or through our Contact page. We reply within 24 hours, Monday to Friday.
